Guesty Software Automates and streamlines every aspect of your growing & changing rental business. Guesty Software was first established in 2013. It’s advertised as “the ultimate property management platform for short-term and vacation rentals.” Guesty aims to provide an end-to-end solution that can simplify the operational needs faced by property owners and managers. This covers everything from task assignment to payment processing to guest communication. Guesty’s users get to save time and focus on growing their businesses.
Contents
Guesty Guesty Software focuses on automation so that users can spend more time on what matters to scale their businesses. Some of the main features and functionalities of the software include the property management software, the channel manager, the multi-calendar, the unified inbox, and the reporting and analytics tools.
Users can manage multiple bookings from one place, view, and control pricing and availability for all properties using a single cohesive dashboard, and read and send communications via email, text, or Airbnb in a single thread. It’s possible to automate messages, answers to booking questions, payment collection notifications, and review requests.
Guesty enables users to log transactions automatically, easily send invoices to guests, and view balances. A secure payment processor is built into the system. Plus, Guesty is directly integrated with Booking.com, Airbnb, TripAdvisor, Agoda, Rentals United, other OTAs, and a comprehensive collection of third-party resources.
Guesty lists 18 main features on its website:
Guesty supports web access and has apps for Android and iPhone/iPad.
Anyone can use Guesty–from freelancers to small and midsize businesses to large enterprises.
There are tons of options for support from Guesty. There’s an email/help desk, online chat, phone support, a knowledge base, FAQs, and a user forum.
Training for Guesty is covered through webinars, in-person training, live online training, and various documents.
Guesty was shortlisted for four of the Travolution Awards in 2021: Best Data Analytics Platform, Campaign of the Year, Best PR Communications, and Champions of Data. In 2020, it won the Travolution Award for Champions of Customer Experience. Guesty was also shortlisted twice for the 2021 Shortyz Awards, including the award for Best Property Management Software as well as an individual award for staff member Vered Raviv-Schwarz, who was in the running for the Pioneer Award.
How much does Guesty cost? It is a common question. Pricing for Guesty is available by quote. It varies depending on the number of properties you’re currently managing. Click Guesty pricing to input your info and learn more about Guesty pricing packages.
According to Guesty, it increases user listings by 100% annually. It also boosts revenue by 150% on an annual basis and enables users to save an average of 100+ hours each week.
On GetApp, Guesty received an average rating of 4.5 from 195 total reviews. 87% of the reviews were positive, and 92% would recommend the software to others. Guesty received 151 five-star reviews, compared to 11 one-star reviews till 2022.
Many long-term users noted that Guesty continues to implement updates and upgrades on a regular basis, continually improving the product.
Several reviews mentioned how much they appreciated that Guesty was an all-in-one solution, so they didn’t have to use any other tools or integrate multiple systems together.
Multiple users said they loved the multi-calendar and that it gave a great overview of current bookings. Another review titled “Amazing Software” said, “Guesty is a large part of our operations. Our entire team uses Guesty on a regular [basis]. It allows us to manage all of our listings and reservations in one place. It is very simple to use and straightforward to set up. When we have any questions, their support team is very quick to respond and is always there to help!”
Another review, titled “Fantastic product, excellent company,” stated that “I’ve had a great experience with Guesty – they have a caring, competent team and a fantastic product. I’ve tried several alternatives, and I am comfortable saying Guesty is the best vacation rental solution available.” They went on to praise the customer service team, which went above and beyond for them on multiple occasions.
One thing to note is that Guesty does not offer any free trials or free plans. In addition, some users complained that the integration process was a bit lengthy. A few users also mentioned they wanted to be able to send invoices and accept split payments through Guesty.
The most common user complaint has to do with Guesty’s customer service, which relies on a ticket system and does not offer live support. Other users complained that Guesty charges a fee for canceled bookings.
Additional complaints noted that the interface can be tricky and unintuitive at times and that the automation tools aren’t as strong as others on the market. Some users also felt they were left to fend for themselves after the initial onboarding period.
Unfortunately, multiple reviews stated that Guesty sales reps had oversold and under-delivered when it came to the software’s capabilities.